Majik Gift – Shipping & Dispatch Terms & Conditions (Shop)

Healing the World Together

These Shipping & Dispatch Terms apply to all physical products purchased through the Majik Gift platform.

1. Order Processing

• Orders are processed by individual vendors (Lightworkers) listed on Majik Gift.
• Processing times may vary depending on the vendor and product.
• Standard processing time is typically 1–5 business days, unless otherwise stated.

2. Dispatch Timeframes

• Once processed, orders will be dispatched according to the vendor’s stated timeframe.
• Customers will receive confirmation once their order has been shipped.
• Delivery times may vary depending on location and shipping provider.

3. Shipping Methods

• Shipping options (standard, express, international) will be displayed at checkout where available.
• Shipping costs are calculated per vendor and per order unless otherwise stated.

4. Multiple Vendors

• If your order includes products from multiple vendors, items may be shipped separately.
• Separate shipping fees may apply for each vendor.

5. Delivery Estimates

• Delivery timeframes are estimates only and may be affected by:
• Postal delays
• Courier issues
• Customs processing (for international orders)

Majik Gift and its vendors are not responsible for delays once items have been dispatched.

6. Tracking

• Where available, tracking details will be provided once your order has been shipped.
• It is the customer’s responsibility to monitor tracking and ensure delivery can be completed.

7. Incorrect Address

• Customers must ensure all shipping details are correct at the time of purchase.
• Majik Gift and vendors are not responsible for orders delivered to incorrect addresses provided by the customer.
• Additional charges may apply for redelivery.

8. Lost or Damaged Items

• If your order arrives damaged or is lost in transit, please contact Majik Gift Support within 48 hours of delivery (or expected delivery).
• Claims will be reviewed in line with vendor policies and shipping provider guidelines.
• Evidence (photos, tracking details) may be required.

9. International Shipping

• Customers are responsible for any customs duties, taxes, or import fees that may apply.
• Delivery times may be extended due to customs processing.

10. Vendor Responsibility

Vendors (Lightworkers) are responsible for:

• Dispatching orders within their stated timeframes
• Packaging items safely and appropriately
• Providing accurate shipping and tracking information

Failure to meet these standards may result in review or removal from the platform.

11. Platform Role

• Majik Gift acts as a marketplace connecting customers and vendors.
• While we support dispute resolution, individual vendors are responsible for fulfilment and shipping of their products.

12. Contact & Support

For any shipping-related enquiries, please contact Majik Gift Support via the platform with your:

• Order number
• Description of the issue
• Supporting information (if applicable)

Our Commitment

We aim to ensure a smooth and positive shopping experience for all customers while supporting our vendors in delivering high-quality products with care.

Healing the World Together

Majik Gift – Returns & Exchanges Policy (Shop)

Healing the World Together

This Returns & Exchanges Policy applies to all physical products purchased through the Majik Gift platform.

1. General Policy

Majik Gift is a multi-vendor marketplace, and products are supplied by individual Lightworkers (vendors).

Returns and exchanges are subject to both this policy and the individual vendor’s terms where applicable.

2. Change of Mind

• Returns for change of mind are not guaranteed and are offered at the vendor’s discretion.
• If accepted:
• The item must be unused, unopened, and in original condition
• Return requests must be made within 7 days of delivery
• Return shipping costs are the responsibility of the customer

3. Damaged or Faulty Items

If your item arrives damaged or faulty:

• You must notify Majik Gift within 48 hours of receiving your order
• Provide:
• Photos of the item and packaging
• Order details

Once approved, you may be offered:

• Replacement item
• Store credit
• Refund

4. Incorrect Items

If you receive the wrong item:

• Contact support within 48 hours of delivery
• Provide supporting evidence

A replacement, credit, or refund will be arranged once verified.

5. Non-Returnable Items

The following items are generally non-returnable:

• Opened or used products
• Custom-made or personalised items
• Perishable goods
• Spiritual or energy-based items once opened (e.g. oils, sprays, tools)
• Digital products or services

6. Exchanges

• Exchanges may be offered at the vendor’s discretion
• Items must meet the same conditions as returns (unused, original condition)
• Customers are responsible for any price differences and shipping costs

7. Return Process

To request a return or exchange:

1. Contact Majik Gift Support via the platform
2. Provide order details and reason for return
3. Wait for approval and return instructions

Returns sent without approval may not be accepted.

8. Refunds

• Refunds will be processed once the returned item has been received and inspected
• Refunds will be issued to the original payment method where possible
• Processing times may vary depending on payment providers

9. Shipping Costs

• Original shipping costs are non-refundable unless the item is faulty or incorrect
• Return shipping costs are the responsibility of the customer unless otherwise stated

10. Platform Role

• Majik Gift acts as a marketplace connecting customers and vendors
• While we assist with dispute resolution, vendors are responsible for fulfilling return and exchange requests in line with this policy

Our Commitment

We are committed to ensuring a fair and positive experience for both our customers and vendors, while maintaining the integrity and quality of all products on the Majik Gift platform.

Healing the World Together

Majik Gift – Vendor Terms & Conditions (Shop)

Healing the World Together

These Vendor Terms apply to all Lightworkers and businesses (“Vendors”) selling physical products through the Majik Gift platform.

1. Agreement to Terms

By listing and selling products on Majik Gift, you agree to:

• Comply with these Terms & Conditions
• Follow all Majik Gift policies and guidelines
• Operate with integrity, professionalism, and respect

2. Vendor Responsibilities

Vendors are responsible for:

• Providing accurate product descriptions, pricing, and images
• Ensuring all products are safe, compliant, and fit for purpose
• Managing stock levels and availability
• Packaging items securely and appropriately
• Dispatching orders within stated timeframes

3. Orders & Fulfilment

• All orders must be fulfilled promptly and professionally
• Vendors must notify customers of any delays
• Orders must be shipped using reliable delivery services
• Tracking details should be provided where available

4. Shipping & Dispatch

• Vendors must clearly state:
• Processing times
• Shipping options
• Delivery estimates
• Vendors are responsible for items until they are dispatched

5. Pricing & Payments

• Vendors set their own pricing for products
• Majik Gift will deduct applicable platform commissions and fees
• Payments will be processed via the platform (e.g. Stripe)
• Vendors will receive payouts in accordance with Majik Gift payment schedules

6. Fees & Commission

• Majik Gift will charge a commission on each sale (as agreed upon onboarding)
• Additional fees (payment processing, transaction fees) may apply
• All fees will be clearly communicated

7. Returns & Refunds

• Vendors must comply with the Majik Gift Returns & Exchanges Policy
• Vendors are responsible for handling approved returns and refunds
• Disputes may be reviewed and resolved by Majik Gift

8. Product Restrictions

Vendors must not list or sell:

• Illegal, unsafe, or prohibited items
• Counterfeit or misleading products
• Items that violate intellectual property rights
• Any products that breach local or international laws

9. Conduct & Communication

• Vendors must communicate professionally with customers
• Harassment, misleading claims, or inappropriate behaviour is strictly prohibited
• Vendors must not attempt to redirect customers off the Majik Gift platform

10. Compliance with Laws

Vendors are responsible for:

• Complying with all applicable local, national, and international laws
• Managing their own tax obligations (including GST where applicable)
• Ensuring business registrations and licenses are valid

11. Liability

• Vendors are fully responsible for the products they sell
• Majik Gift is not liable for:
• Product defects
• Shipping issues after dispatch
• Customer dissatisfaction

Majik Gift acts as a marketplace platform only.

12. Intellectual Property

• Vendors must have the rights to use all product images, branding, and content
• Majik Gift may use vendor content for marketing and promotional purposes

13. Suspension & Termination

Majik Gift reserves the right to:

• Suspend or remove vendor accounts
• Remove listings that breach policies
• Take action against vendors who fail to meet standards

14. Platform Integrity

To protect the Majik Gift community:

• All transactions must remain on the platform
• Vendors must not share external payment methods
• Breaches may result in immediate removal

15. Updates to Terms

Majik Gift may update these Terms at any time.

Vendors will be notified of significant changes.

16. Agreement

By operating as a vendor on Majik Gift, you confirm that you:

• Have read and understood these Terms
• Agree to comply with all policies
• Accept responsibility for your products, services, and conduct

Our Mission

Majik Gift is built on trust, connection, and integrity—supporting Lightworkers to share their gifts with the world.

Healing the World Together

Majik Gift – Product Care & Usage

Healing the World Together

This Product Care & Usage Policy provides guidance for the safe use, care, and handling of products purchased through the Majik Gift platform.

1. General Use

• All products must be used in accordance with their intended purpose and any instructions provided by the vendor.
• Customers are responsible for reading all product descriptions, labels, and usage guidelines prior to use.

2. Spiritual & Energy-Based Products

Products such as crystals, oils, sprays, incense, and other spiritual tools are intended for:

• Personal use
• Spiritual practices
• Energetic support

These products:

• Are not a substitute for medical, psychological, or professional advice
• Should be used with personal awareness and responsibility

3. Allergies & Sensitivities

• Customers should check all ingredients and materials before use
• If you have allergies, sensitivities, or medical conditions, consult a qualified professional before use
• Discontinue use immediately if irritation or adverse reactions occur

4. Product Care

To maintain the quality and longevity of your products:

• Store items in a cool, dry place, away from direct sunlight
• Keep products sealed when not in use
• Handle fragile items (such as crystals or glass) with care
• Follow any specific care instructions provided by the vendor

5. Children & Pets

• Keep all products out of reach of children and pets unless explicitly stated as safe
• Some items may present a choking hazard or safety risk

6. Candles, Incense & Burnable Items

• Never leave burning items unattended
• Use on heat-resistant surfaces
• Keep away from flammable materials
• Extinguish properly after use

7. Jewellery & Wearable Items

• Remove jewellery before water exposure (if applicable)
• Avoid contact with chemicals, perfumes, or lotions
• Store safely to prevent damage

8. No Medical Claims

• Products sold on Majik Gift are not intended to diagnose, treat, cure, or prevent any condition
• Any benefits described are based on spiritual, traditional, or personal beliefs

9. Vendor Responsibility

Vendors must:

• Provide clear instructions and product information
• Ensure products are safe and compliant
• Disclose ingredients and materials where applicable

10. Limitation of Liability

Majik Gift is not responsible for:

• Misuse of products
• Allergic reactions or sensitivities
• Outcomes resulting from product use

Customers accept full responsibility for how products are used.

Our Commitment

We aim to provide high-quality, meaningful products that support your journey, while encouraging safe, mindful, and respectful use.

Healing the World Together