Majik Gift – Dispute Resolution Policy
Healing the World Together
At Majik Gift, we are committed to creating a fair, respectful, and supportive environment for all users. This Dispute Resolution Policy outlines the process for handling concerns between Customers, Lightworkers, and the Majik Gift platform.
1. Our Approach
We aim to resolve all disputes:
- Fairly and respectfully
- As quickly as possible
- With consideration for all parties involved
Our goal is always to find a balanced and reasonable outcome.
2. What is a Dispute?
A dispute may arise if:
- A service was not delivered as described
- A booking was missed or significantly delayed
- There is dissatisfaction with service quality
- There are concerns about conduct or communication
3. First Step – Direct Resolution
We encourage all users to first attempt to resolve the issue directly:
- Communicate respectfully via the Majik Gift chat system
- Clearly outline the concern
- Allow reasonable time for a response
Many issues can be resolved quickly through open communication.
4. Escalation to Majik Gift
If a resolution cannot be reached, the matter can be escalated to Majik Gift Support.
To lodge a dispute, you must:
- Submit your concern within 48 hours of the booking or service
- Provide clear details, including:
- Booking information
- Description of the issue
- Any supporting evidence (chat logs, screenshots, etc.)
5. Review Process
Once a dispute is submitted:
- Majik Gift will review all relevant information
- Both parties may be contacted for additional details
- A fair and impartial decision will be made based on the evidence provided
6. Possible Outcomes
Depending on the situation, outcomes may include:
- Full or partial refund
- Credit toward a future booking
- Rescheduling of the service
- No refund (if services were delivered as agreed)
All decisions are made at the discretion of Majik Gift.
7. Important Notes on Services
- Spiritual and intuitive services are subjective in nature
- Outcomes and messages cannot be guaranteed
- Dissatisfaction alone does not automatically qualify for a refund
8. Vendor Responsibility
Lightworkers are expected to:
- Honour bookings and deliver services as described
- Communicate professionally and respectfully
- Participate in the resolution process if a dispute arises
Failure to comply may result in:
- Warnings
- Suspension
- Removal from the platform
9. Customer Responsibility
Customers are expected to:
- Engage respectfully with Lightworkers
- Provide accurate information when booking
- Raise concerns within the stated timeframe
10. Final Decision
All dispute outcomes determined by Majik Gift are final.
11. Platform Integrity
Majik Gift reserves the right to:
- Monitor communications
- Investigate any concerns
- Take appropriate action to protect the integrity of the platform
Our Commitment
We are here to support both our Lightworkers and our customers, ensuring a safe, fair, and high-quality experience for everyone.
Together, we continue Healing the World Together.
